Final Sale Policy

All our products are bespoke and sold as seen; therefore, all sales are final. Returns or exchanges are only accepted if there is a quality concern with the item.

Eligibility for Returns

• The item must have a manufacturing defect or quality issue.
• The item must be unused, in the same condition as received, and in its original packaging.

Non-returnable Items

• Items purchased on sale
• Custom or personalized orders

Return Process

1. Contact us at UniversOniriques@hotmail.com with your order number and issue description.
2. Await instructions from our customer service team.
3. Once approved, ship the item back using a trackable method.

Refunds

Upon receiving and inspecting the return, we will notify you of the approval or rejection of the refund. If approved, a credit will be applied to your original payment method within a few days.

Late or Missing Refunds

• Check your bank account and contact your credit card company or bank if you haven't received your refund.
• If you still have not received your refund, contact us at UniversOniriques@hotmail.com.

For more details, visit the Univers Oniriques FAQ page.